How do i get my money back?

early on in december i ordered on line a mini moto from a company that said next day delivery it was a xmas gift for my 13 yr son i paid through paypal they took my money pretty quickly (what a surprise) no bike phone calls after calls them fobbing me of with sorry "the currier must of nicked it" didnt bode well with me xmas day no bike one boy saying dont worry mom it will soon be here was heart breaking early january it finnally came guess what? it was broke the throttle was snapped off he was devastated pleading with me to just get it fixed i honestly couldnt afford it so i phoned them up and told them to get over here and collect it and reimburst my money it was picked up next day i havent had my money put back into my account what do i do? i cant just wait again do i see some one? please give me good legal advice because i want to commit mass murder

but fred and jane how do you "tell paypal" what is there contact no. or address

Payapl are brilliant. Tell them the scenario just like you have here. Within one week you will have all your money back. Ive had similar situations and paypal will investigate quickly and refund. They then get their money back. Paypal insures your purchases thats why its brilliant to use them. I can guess how angry you are. But honestly paypal have always come up trumps. Good luck

You don't need legal advice. Contact paypal. They are supposed to help in these situations. That is their job.

Log into your paypal account and you will see a section where you can open a dispute with the seller.

go to the press with the matter, the company will be discredited and will not have any more customers, they do not deserve any respect if they act like that.