Why is my insurance company deducting the excess from my payout?

I'm asking this on here because they're about as much use a chocolate fireguard if all you want is a straight, sensible answer.

My Pan Euro was hit while parked in Edinburgh and knocked over. This was a straighforward third party claim on my part. I wasn't involved as I was nowhere nearby at the time. The cops were present so all insurance details were exchanged.

The repair estimate came to three and a half thousand, which wrote it off as the insurance will do that if repairs are more than two thirds of the insured cost (I insured for four and a half, which is what I paid for the bike). That much I've accepted, although I don't much like it.

But when the settlement offer came through, it was for four thousand because they deducted the excess of five hundred.

Why, as this was a third party claim and no blame attaches to me, are they deducting anything? Because it feels very much like they are penalising me for parking my bike sensibly but where some idiot in a car could ram it.

Deafro - I'll be changing anyway. They've consistently useless since I started.

When I say third party claim, I mean that as such that another party is responsible and all claims will be made against their insurance not mine. The fact that I'm claiming via my company is because that's how it gets done. I claim from my insurance, my insurance company claims against the other insurance company. They'll claim for the full amount, so this does not explain why my payment is reduced.

An 'Exess' is the first part of a claim under a section of the policy for which the policyholder is responsible - as a cyclist you will have an 'accidental damage excess' and a 'fire & theft excess' (usually the same amount).

Your insurance company has a contract to pay for damage to your bike in 'excess' of the first amount. They have honoured this - the excess is an 'uninsured loss' for which you, not they, are responsible.

Now then. The insurance company will claim the amount they paid out (拢4,000) from the other person - who will seek his insurance company to 'indemnify him'. It is up to you to claim the uninsured amount (the excess) from the driver as well. Your policy may have an 'uninsured loss recovery' section or you may have purchased this - or a 'legal expenses insurance' policy separately. If so you should contact that company for assistance.

If you do not have such a policy then you should have from your insurance company a note showing that the amount of 拢500 has been deducted from the claims settlement. If so then you should send this note (keep a copy) to the third party's insurance company (in theory it should be to the third party), outline the circumstances, hold their client at fault and ask them to reimburse you the excess (I assume you have no other 'uninsured losses').

From the circumstances of the incident, I would expect minimal trouble - insurance companies have to treat customers fairly these days and pay claims promptly - see the FSA handbook especially ICOBS for details.

You have been conned, looooooooooooooooool Report It

thats how insurance works when u make a claim

You should have claimed of the other parties insurance.


If you have made a claim on your own insurance you always have an excess to pay for any claims

here in usa iv learned to be happy when they pay anything..other than a court fight i would take the money a forget it...sorry

your insurance company should not charge you the excess as it is not your insurance company you are claiming off.
you are claiming off the other party as it was they that caused the accident. phone the citezan advice for more detailed info

You should not be responsible for the deductible. You need to speak to your insurance agent/broker and pursue the third party who needs to make you whole.

Your insurance should have dealt with it and claimed the total cost from the other parties. Ask them why they are deducting the excess, if they don't give a reasonable explanation change companies.
This won't affect your no claims bonus as you have not claimed off your insurance.

Sounds like you should take a good read through the documentation you recieved with your policy.I found this is it may be useful.
http://www.motorbikeinsurance.pokerandca...

If you filed a the claim with your own company, the deduction was probably your deductible.
You cannot file a "3rd party claim" under your own policy.
If filed under your own policy, They will subrogate the other carrier and attempt to collect the money back. If able to, your deductible will be reimbursed to you

If you filed the claim with the advserse drivers's company, then you have to call them and ask what the deduction was for.

simple answer.. because they are cunts!

whether you like it or its helpful or not is irrellevant, you make a claim you pay the excess regardless of fault or blame. you want it back you deal with the third prties insurance..
anyway theres a splendid silver firestorm sitting nearby looking for a new home and irts no hassle to ride it from aberdeen to edinburgh