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| *Vultures Knob>>>Bike Repair |
Motorcycle Repair Question? |
What are your rights as a customer getting service done. I have paid 400$ to get my bike fixed and they have had my bik for over 2 weeks. They have claimed it to be fixed 3 times already, and i have taken it back 3 times. It was intially taken in for stalling and not starting when the engine reached 200. They said carbs are fouling out and either they are dirty or fuel level is adjusted to high. They claimed they did this service. During the multiple returns they said an oil change would fix it, and that they replaced the plugs and that would fix it. Its not fixed. The bike starts now and will run warm but will not accerate with any speed what so ever. I give it throttle while moving and it wont go. I couldnt go faster than 51mph on the freeway in 6th gear. They are now blaming it on the k&n air filter and keep asking if it has a jet kit. Wouldnt they be able to tell if it did from cleaning the carbs? Any ideas of what it could be or what i sould do as the customer? You are remembering to turn on and off the choke/enrichener right? It could be a fuel filter, a plugged petcock, a leaky intake, a carb problem, a bad ignition coil (or other ignition problem,) or a number of other things, but an oil change would definitely not fix the problem. And the fact that they would suggest that is an indication that they may be trying to rip you off. I would ask them to RIDE the bike, and if they are unwilling or unable to fix it, I would ask for a refund (of the labor) and if the shop is unwilling to refund the money, file a civil suit (if you're in the US) and use the money at a reputable shop. It IS possible on some carburetors for an air cleaner housing to block the atmospheric air intake on the carb. Taking the air cleaner (and housing) off and riding it without the air cleaner should resolve any uncertainty about weather or not it's the air filter. Are they the dealer? what kind of Bike? what mods did you do to it? You have NO recourse-it's a he said/she said. I bought a custom motorcycle and the thing bogged down everytime a rode it. I took it to 5 different places before it was straightened out. My advice-borrow a pickup of work or a bud-and try another mechanic. Just like a car-find a mechanic that you feel confident in and trust. You trust the bike with your LIFE. You should feel confident in the person working on it. Good luck-don't go back-it's not worth the hassle. 01 duc monster 750, 97 gsxr 600, 00 buell mutant It sounds like a jet problem but if you only changed to a K&N filter it shouldn't be this bad. While you say they should have noticed while cleaning the carbs, a routine cleaning may have involved nothing more than some squirts of carb cleaner in the intakes. From these guys suggesting an oil change, they may not have done that much. Did you change the pipes at the same time you went to a K&N? If so, your jets need to be changed to keep the fuel:air ratio right. An oil change wouldn't solve this-unless they put too much oil in last time and flooded your air filter due to emission and engine venting blowing excess oil into filter. However, a carb cleaning/K&N filter servicing (I'm doing mine tonight-its drying as I type this) would have solved this problem. I'd get this bike to another mechanic/shop and complain to the service and general managers at the old shop. Let them know who said what (non-emotionally). Then calmly state why you and your riding friends will never do business there again. By saying its fixed, they forfeit the benefit of the doubt. If they sent you out to test ride your own bike (you know how it rode before work better than a mechanic) that would be different-They could have said, "We may have gotten it right, let us know soonest if not" and worked to fix it without charging you for this incorrect easter egg hunt they seem to be on but didn't. Simliar problem about 9K miles after changing pipes, burned up the high jet. Bike bogged down horribly once rolling and made no power after about 2500 RPM. Bikes are complicated machines, and not every shop has the personel qualified to troubleshoot every problem. They may have adjusted the fuel level or sprayed cleaner into the carbs, but if your needles are clogged you need a carborator rebuild. Maybe like stored the bike without using a gas stabilizer? I had a similar problem last year with my carborated Yamaha Virago. My gas went bad after a hot spell, leaving alot of gum in the tank. After riding the bike on this gunk, the carbs became gummy and i couldn't get any speed or power. Instead of rebuilding the carbs, I cleaned what I could and ran it with a good quality fuel additive until the problem cleared. Drain all your gas from the tank and float bowls. Retighten your carb drains and fill your float bowl with Chem-tool, and let them soak for a day or two. Pull the gas tank fuel filters and clean them. After draining the float bowl cleaner, re-assembling and refueling, add Chem-tool or Seafoam gas additive into your tank. You may have to use fuel additive for several tankfulls of slow riding before the gum and varnish clears, but you should notice some speed and power improvement after two hundred miles. Good Luck |
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